About
We started this because we needed it.
When someone you love goes inside, the system gives you almost nothing. No clear instructions. No checklist. No idea what's allowed. Just a phone call, a list of rules nobody can quite explain, and a long drive home.
We've been there. We made the calls. We packed the boxes that came back. We learned, the hard way, what 18 different prisons each accept — and what they don't.
Prison Packs is what we wished existed. A small, family-run business that's done the hard work with Corrections so you don't have to. Pre-approved packs. Direct delivery. Nothing turned away.
We're not a charity. We're not the government. We're just people who think families deserve better than a maze.
What we stand for
Five values. No exceptions.
Dignity
Every item we send treats your person as a human first.
Clarity
Plain language. No jargon. No surprises at the gate.
Reliability
If we say it'll arrive, it arrives. Pre-approved every time.
Warmth
We answer the phone. We remember your story. We're family-run.
Empowerment
We give families the tools to stay connected — without the maze.
Compliance, explained
Why nothing in our packs gets turned away.
Every NZ prison operates under Authorised Property Rules — a national document plus facility-specific variations. We've mapped them all. When you order a pack for a specific prison, every item is already on that facility's allowed list. Sizes, materials, colours, quantities — all checked.
We also include a Property Form Guide with every order so your person knows exactly what to tell their unit officer.
Who we serve
Partners
Holding the household together while keeping connection alive.
Parents
Especially mums sending their first pack to a son or daughter inside.
Siblings & friends
The people who refuse to let someone fall through the cracks.
Caseworkers & advocates
Professionals who need a reliable way to send what's needed.
Our promise
"If you send it through us, it gets there. Every item, every time, to every NZ prison. Send with love. We'll handle the rest."
— The Prison Packs whānau
Ready to send?
Independent, family-run. Aotearoa New Zealand. Not affiliated with the Department of Corrections.